RENTAL SERVICE AGREEMENT

 This Rental Service Agreement is entered for Invoice # _______________ between ___________ (“Customer”) and CPG Event Rentals.
 THE CLIENT IS RESPONSIBLE CHECKING AND MAKING SURE ALL DETAILS ARE CORRECT ON INVOICE. THIS INCLUDES REVIEWING ALL FINAL     PRODUCTS LISTED, PRODUCT COUNT, COLOR (IF APPLICABLE), DETAILS ON ITEMS (IF APPICABLE), LOADING DETAILS, AND FLOOR PLAN OF SET UP.
 PLEASE DOUBLE CHECK INVOICE BEFORE YOU SIGN CONTRACT. REVIEW AND SIGN BELOW, AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

Our office hours are from Monday-Friday 9:00AM-5:00 PM. We can be reached via a call or text on 323-351-6872.
Our deliveries are scheduled Monday through Friday from 7:00AM to 6:00PM, ANYTHING outside these scheduled hours and days are considered after hours and weekend deliveries, there will be a weekend fee or after hour pricing (in some events both fees apply). After hour charges will vary for each event, location, and date of event. Please connect with a staff member to know the specifics.

ALL ESTIMATES SENT ARE NOT GUARANTEED, YOU HAVE 24 HOURS TO CONFIRM ESTIMATE, SIGN OFF AND PUT A DEPOSIT. WE CANNOT GUARANTEE ITEMS OR AVAILABILITY IF MORE TIME ELAPSES.  TEAM WILL DOUBLE CHECK AVAILABILITY AND ITEMS AND INFORM CUSTOMER.


The agreement is as follows:
 
1. PAYMENT.
Customer agrees to pay a 30% non-refundable deposit. An event is considered officially booked once a contract is signed and a down payment is received. and . The remaining balance is due the week before the event or earlier.
2. SECURITY DEPOSIT/DAMAGES & LOSS.
A credit card charge will be made regardless of payment method and said credit card will be charged should the following occur. Should equipment go missing or damaged, the customer agrees to be financially responsible. Customer will be charged the retail value of the missing, water/sun damage or broken equipment. Should there be any changes or missed information the client did not disclose and causes additional labor hours, the customer agrees to pay that charge.
3. REVISIONS & CHANGES.
Changes/revisions regarding rental equipment (e.g tables, tents, stages, chairs, heaters,etc) should be requested at least TWO week prior to the event date. Not all requests will be able to be accommodated. There may be an Additional CHARGE for any changes within those two weeks. Client will be responsible for any mistakes if changes are made day of event Client:___________________
4. SAME WEEK ORDERS.
CPG Event rentals strives to give our clients the best possible service and to be as transparent as possible. If we agree to take on a “same week order.” The client needs to understand we will do our best to complete the order but since it's rushed we cannot guarantee exact sizes, colors and details that could be expected in a normal timely order. There may be an additional CHARGE for last minute orders made the week of the event.
5. DELIVERY & PICK UP SERVICES.
Delivery and pick up service fees are dependent on distance and drive time frame. Our delivery hours are from 7:00am - 6:00pm, Monday through Friday. Any delivery or pick ups that fall outside these windows will be subject to after hours fees. Drivers will wait for entry to the load in or load out area for up to 10 minutes to deliver or pick up equipment. Customer will be CHARGED if the wait time is exceeded.
6. DELIVERY & PICKUP WITHOUT SET UP & BREAKDOWN SERVICE.
Delivery and pickup without a set up service must be ready and staked to go by the time our team arrives. This includes but is not limited to having all chairs stacked, tables and or mobile bars broken down, linens placed in a bag and out of the elements (i.e. rain). All rentals must be grouped together in ONE spot and not scattered and organized as received. $100 security deposit is required to ensure items are stacked and ready to go upon arrival.
7. ACCESSIBILITY.
Pictures/videos provided by customers to notify CPG Event Rentals of any restrictions, obstructions and limitations in regards to delivery, pick up, and set-up. (e.g difficult access, no available parking, unrestrained pets, “entry denied”, long distance carry, elevators, etc). If the accessibility is obstructed and not as the customer described there will be an additional charge.
8. SET UP & BREAKDOWN SERVICE.
Set-Up & Breakdown services are available upon request for an additional fee. Photos and a blueprint of the venue/location are required. Our staff will set up according to your blueprint and desired layout. If there are any set-up changes the day of the event, there will be an additional fee. (e.g rearranging tables and chairs & relocating tents, dance floors, and staging.). When adding a set up fee this will not include the set up of any dishware, flatware, or glassware.
9. EQUIPMENT.
All equipment must be used in a careful and proper manner. Customers are responsible for keeping items secure and protected from theft, the elements (Water Damage), and other forms of loss. Failure to do so will result in an additional charge. When not in use, equipment should be stored in a dry environment.
10. MALFUNCTION. If a malfunction occurs, please contact us immediately. DO NOT ATTEMPT to repair any equipment. If immediate notification is not made, refunds will not be considered.
11. Cancellation Policy: 
To ensure availability of all services and products, deposits are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:

  • 31 days prior: no cancellation fee

  • 30 days prior: 10% of contract total, less deposit (if refundable)

  • 14 days prior: 50% of contract total, less deposit (if refundable)

  • 3 days prior: 100% of contract total, and your deposit will not be refunded


Days prior refers to the number of days before the earliest delivery/pickup/setup/arrival time.

12. HOLD HARMLESS: Each party (the “Indemnifying Party”) agrees to and shall indemnify and hold harmless the other party (the “Indemnified Party”) its partners, associates, agents, officers, directors, members, managers, employees, affiliates and independent contractors from any and all claims, actions, suits, or allegations for damages to person or property arising out of or relating to any willful misconduct, negligent act, error, or omission of the Indemnifying Party. In the event of any legal action or proceeding between the parties relating to or arising from the performance or breach of this agreement, the prevailing party shall be awarded reasonable outside attorneys’ fees and costs.

13. POOL COVERINGS & OTHER SURFACES: Surface Damage Advisory! CPG Event Rentals will take great care in protecting your special surfaces, but please be advised that we will NOT be held liable for any damages resulting from installation. This includes any set up/take down installation tennis courts, coping, grass, soft-fall rubber, carpet and pavement.

14. DINNERWARE & GLASSWARE: We kindly request that customers take a few moments to ensure that the dinnerware and glassware are thoroughly rinsed and free of any food particles before returning them to us. In the event that dinnerware or glassware is returned with food or drink scraps, a cleaning fee will be applied to the customer's account. We do require a refundable security deposit to ensure that all our dinnerware & glass is returned rinsed and free of any food particles. When adding a set up fee this will not include the set up of any dishware, flatware, or glassware.

IMPORTANT, Estimates DO NOT guaranteed product availability or reservation, until a deposit is received.